Returns

We want you to be fully satisfied with your purchase from CustomPC.sg. If you are not completely happy with your product, you may request a return within 30 days from the date of original retail purchase. To be eligible for a return, the product must be in its original condition, including all accessories, manuals, and packaging materials.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] or call us at [Customer Support Phone Number]. Provide your order details and reason for the return.
2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
3. Package the product securely, including all original accessories and packaging materials.
4. Clearly write the RMA number on the outside of the package.
5. Ship the package back to our designated return address using a reliable shipping method. We recommend using a trackable shipping service to ensure safe delivery.

Please note that the return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 14 business days. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping costs, unless the return is due to a defect or error on our part.

Exchanges

If you wish to exchange your product for a different model or variant, please follow the same return process outlined above. Once your return is approved, you can place a new order for the desired product on our website. If the new product has a different price, the refund or additional payment will be processed based on the price difference and our refund policy.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on your preference. For damaged or defective products, we will cover the return shipping costs.

Non-Returnable Items

Some items are non-returnable, including:

• Software, downloadable products, or virtual goods
• Gift cards or vouchers
• Items that have been used, altered, or damaged by the customer

If you have any questions or need further assistance, please contact our customer support team at [email protected] or call us at [Customer Support Phone Number].